About
Di Claffey is a Nationally Accredited Mediator and Conflict Management Coach who is passionate about helping families proactively manage conflict to facilitate successful estate transitions and protect family legacies.
Di combines her background in business management and conflict management to balance an empathetic approach with her clients to achieve positive outcomes. Di also has experience working with and supporting vulnerable family members with disability.
Di is currently the Vice-Chair of the WA State Committee for the Special Olympics (for athletes with intellectual disability) and an active member of Impact 100 WA.
My Approach
As every family is unique, a bespoke service is essential. My approach is holistic and guided by three simple values:
Privacy & Discretion
Being entrusted with a family’s intimate concerns and issues is a great privilege and Communique respects that privilege by being meticulous about confidentiality, respect for privacy and discretion.
Empathy
Being able to understand what others are experiencing from within their frame of reference with a non-judgemental lens is fundamental to the approach of Communique. Genuine empathy is essential to being able to deliver successful and lasting outcomes for families in relation to conflict.
Trust
Communique characterises trust as belief and confidence in the integrity, reliability and fairness of a person or organisation. In essence, trust quantifies and defines interdependent relationships with others, be they personal or professional. Trust lies at the heart of the Communique’s relationship with clients as well as being a core focus of the work within families.
Communiqué Philosophy
Conflict can drive innovation, and when managed appropriately, can help families evolve. Family systems that are linked to business systems (be they operating businesses, shared investments or family trusts) create complexity through interdependence and are more likely to encounter conflict than families whose members are independent of each other.
A system such as this needs to be resilient to be able to withstand the pressure created by unpredictable behaviours or events that cause conflict. If resilience is not built up, a breakdown of the family-business system can occur reuslting in failed wealth transitions across generations. Failure is associated with your family’s legacy being dissipated by elements that can be controlled but haven’t been.